Privacy Policy

Last Updated: September 4, 2026

At Hearts in Kashmir Travels, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel-related services.

1. Information We Collect

When you contact us, request a tour package, make an enquiry, or use our website, we may collect information such as:

Full name
Phone/mobile number
Email address
Travel dates
Number of travellers
Pickup and drop-off locations
Tour and accommodation preferences
Any other information you voluntarily provide through our enquiry or contact forms

We may also automatically collect limited technical information, such as your IP address, browser type, device type, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information collected to:

Respond to your enquiries and requests
Prepare and provide customized tour packages
Communicate with you regarding bookings and travel arrangements
Arrange travel-related services such as hotels, transportation, and sightseeing
Improve our website and services
Send important information related to your enquiry or booking
Prevent fraudulent or unauthorized activity
Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our services without your consent, except where required or permitted by law.

3. Sharing of Information

We may share necessary information with trusted third-party service providers when required to provide our travel services. These may include:

Hotels and accommodation providers
Transportation providers
Local tour/service providers
Payment or booking service providers
Website hosting, analytics, or technology providers

We only share information that is reasonably necessary for the relevant service.

We do not sell or rent your personal information to third parties.

4. Payments

If you make a payment for our services, your payment may be processed through a third-party payment service provider. We generally do not store your complete debit card, credit card, banking, or payment credentials on our website.

Payment providers may have their own privacy policies and terms, which apply to information submitted through their services.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, and improve our services.

You may be able to disable or manage cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. WhatsApp, Social Media and External Links

Our website may contain links or buttons for services such as WhatsApp, Instagram, Facebook, Google Maps, or other third-party websites and platforms.

When you interact with these services, your information may be processed according to their respective privacy policies. Hearts in Kashmir Travels does not control the privacy practices of third-party platforms.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and booking records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent where processing is based on consent
Ask questions about how your information is being used

To exercise any applicable privacy rights, please contact us using the details provided below.

10. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children for independent use of our services.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Hearts in Kashmir Travels

Phone: +91 88940 75558

Email: heartsinkashmirtravels@gmail.com
Email: info@heartsinkashmirtravels.com

Location: Hawal, Srinagar, Jammu & Kashmir, India

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

13. Consent

By using our website or submitting your information through our contact, enquiry, or booking forms, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.